Return & Exchange Policy

We strive to ensure every customer receives the highest quality products. Please read our Return & Exchange Policy carefully before placing your order.

Return Policy

1. If you receive a faulty or damaged product, you may request a return.
2. Custom-stitched Abayas cannot be returned unless there is a manufacturing defect.
3. The product must be returned unused, unwashed, with all original tags and packaging intact.
4. Return requests must be made within 48 hours of receiving your order. The returned parcel must reach us within 10 days of delivery. Requests received after this period will not be accepted.
5. Returns will not be processed without the original invoice or order number.
6. Products showing signs of use, including perfume smell, makeup stains, deodorant marks, pet hair, or any damage caused by the customer, will not be accepted.
7. Once the returned item has been inspected and approved, the refund will be transferred to the customer's provided bank account.
8. Sale or discounted items are not eligible for refunds.
9. If the return is not due to our error, the customer will be responsible for courier charges for both sending and returning the parcel.
10. All measurements have a tolerance of ±0.5–1 inch due to manual stitching. This is not considered a manufacturing defect.

Exchange Policy

Eligible Exchange Reasons

• Wrong size received.
• Wrong article received.
• Manufacturing defect.

Exchange Requests Will Not Be Accepted For

• Change of mind.
• Products found fault-free after inspection.
• Slight color variations caused by lighting, photography, or screen settings.

3. Exchange requests must be submitted within 48 hours of receiving the parcel, and the returned item must reach us within 7 days.
4. Items must be unused, unwashed, unworn, and returned with their original tags, packaging, and invoice/order number.
5. Replacement items will be dispatched only after the returned product has been received and inspected.
6. If the exchange is not due to our mistake, the customer will bear the courier charges for both sending and receiving the exchange parcel.
7. Exchanges are subject to stock availability. If the requested size or article is unavailable, a store credit or suitable alternative may be offered.
8. Custom-stitched Abayas cannot be exchanged unless there is a manufacturing defect.
9. Hand embroidery, lace placement, fabric texture, and embellishments may vary slightly from the product images. These variations are not considered defects.
10. We reserve the right to approve or reject any return or exchange request after inspection if it does not comply with this policy.

Items Not Eligible for Return or Exchange

• Change of mind.
• Incorrect size selected by the customer.
• Slight color differences due to lighting, photography, or screen settings.
• Sale or discounted items.
• Used, washed, altered, or tag-removed products.
• Claims submitted with invalid, edited, mismatched, or incorrect payment receipts, order details, or proof of purchase.